📄 Data Protection Complaints
At JH Data Protection Ltd, we take concerns about how personal data is handled seriously. We are committed to resolving complaints fairly, transparently and in line with our obligations under UK data protection law, including the Data Protection Act 2018 as updated by the Data (Use and Access) Act 2025.
🔍 How to raise a complaint
If you are unhappy with how we have handled your personal data, or with the service we have provided in a data protection context, you can contact us directly:
Email: dpo@jhdataprotection.com
Subject line: Data Protection Complaint
Please include:
- Your name and contact details
- A clear description of your concern
- Any relevant dates or supporting information
⏱️ What happens next
We will:
- Acknowledge your complaint promptly (typically within a few working days)
- Assess and, where appropriate, investigate the issues raised
- Keep you informed of progress
- Provide a clear response, including any outcome and any remedial action
We aim to provide a full response within 30 days of receipt of your complaint. Where matters are complex, we will keep you updated and explain any delay.
⚖️ Our approach
We will handle complaints in a way that is:
- Fair and proportionate
- Independent and objective
- Focused on resolving issues and improving practice
Where we identify that something has gone wrong, we will take appropriate steps to put it right and prevent recurrence.
🔁 Escalation
If you are not satisfied with our response, you have the right to raise your concerns with the UK supervisory authority:
👉 Information Commissioner’s Office
We would, however, always welcome the opportunity to resolve your concerns first.
🧠 Continuous improvement
Complaints are an important source of learning. We use them to:
- Improve our services
- Strengthen our data protection practices
- Ensure we continue to meet our legal and professional obligations
🔐 Scope
This complaints process applies to:
- Individuals whose personal data we process
- Clients receiving our services
- Any third party raising a concern about data protection matters involving JH Data Protection Ltd
JH Data Protection Limited 